PAYMENT:

Once you have selected the items you wish to purchase and are finished shopping, select the 'check out' option and you will be prompted with the necessary check out procedures including supplying your shipping & billing address.

All payment on the Lalesso website are processed through Stripe which accepts all credit/debit cards, Apple Pay, Android Pay, Bitcoin, Alipay and Amex Express Checkout.

Stripe is a secure payment portal and Lalesso does not have access to your financial details at any point.


SHIPPING:

We ship anywhere in the world.

All purchases are shipped by international courier from South Africa (TNT, DHL or FEDEX). Any purchases within South Africa are not liable for any customs or duty charges. Purchases from countries outside the South Africa may be liable to a small customs and duty fee which is payable by the customer, unfortunately this is not within our control.

If you would like your tracking number for you order please e-mail us

Delivery is between 1 - 7 working days. We do not process orders on weekends or holidays.

SHIPPING RATES:

South Africa $3.00

Rest of the World $15.00


LALESSO RETURN POLICY:

We do not issue cash refunds on returns. If you have chosen the wrong size or are not happy with the style we can issue you with a credit voucher to be spent on something else on the online store (replacement sizes are subject to stock availability).

The shipping fee will not be included on your credit voucher, the amount issued on the credit voucher will be the value of the garment only.

Return shipping is at the cost and liability of the purchaser and the credit voucher will only be issued once the goods have been received in good order.


DAMAGED ITEMS:

In the unlikely event that your garment is damaged we will give you a full cash refund.

Refunds will only be issued once the damaged item is received.

The refund amount will include: original purchase amount (garment + shipping) and cost of return shipping (please ensure this is marked clearly on the outside of the return package otherwise this will not be refunded).

PLEASE ENSURE THAT ALL ITEMS RETURNED ARE RETURNED IN THEIR ORIGINAL PACKAGING (POLY BAG), WITH THEIR ORIGINAL SWING TICKETING (incl. bracelet & Africa).