Does Lalesso have a brick & mortar store? 

Lalesso does not currently have it's own brick & mortar store but there are plenty of brick & mortar retailers stocking Lalesso. Please check our stockists page to find a store near you. We suggest giving them a call first to see what stock they have in store as not all stores carry the full collection.

 

Lalesso is an eco, ethical & sustainable brand, what does that mean?

You can read more about it on this page but in short it means that we care about the environment and who makes Lalesso clothes. We ensure that they ultimately benefit from employment wherever they are making Lalesso garments. It also means that we are committed to supporting grass root community projects within Lalesso designs, you'll find parts of that on your swing tag and the embellishment details on the garments.

 

You are sold out of the style I wanted, will you be getting more stock? 

We're so sorry about that! There is always a possibility so it’s best to contact us. Make sure you are signed up to our newsletter too for news on new arrivals.

 

How do I look after my Lalesso?

In each Lalesso garment you’ll find wash care instructions on the wash care label sewn in the side of the garment. Garments with added embellishments should always be hand washed or dry cleaned. And of course, don't forget to give it lots of love.

 

I want to buy Lalesso as a gift; do you do gift cards or or offer gift wrapping?

Please contact us if you would like a gift voucher, this will be given digitally in the form of a discount coupon to be used at checkout. If you would like to purchase an item to be sent as a gift, let us know in the 'order notes' section and we can gift wrap and hand write your desired gift note to be sent with the order. This service is free of charge.

 

Do you sell wholesale?

Yes we do, please contact us with details of your store including location, website (or facebook/instagram if you don't have a website) and other labels currently stocked. If we feel you are a suitable store match for Lalesso we will send you the current Look Books, Line Sheets and Purchase Order forms so you can make your order.

 

Do you carry in season stock for wholesale?

Yes we do usually have a limited supply of in season stock. Follow the instructions above and we will send you the stock list of what is available.

 

I’m from the media, how do I get in touch?

Please e-mail us at press@lalesso.com.  If you would like to run a piece on Lalesso and need brand information please have a read of Our Story which has all the necessary information about the brand you will need. Yes, you may take images from the website as long as they are credited to Lalesso.

 

Do you ship internationally?

Yes we ship to all countries Worldwide. View more on shipping here.

 

How long will my order take to arrive and how much does it cost to ship?

Please visit our page on payment, shipping and returns.

 

What forms of payment are accepted?

We accept all credit and debit cards as well as Apple Pay, Android Pay, Bitcoin, Alipay and Amex Express Checkout via our online payment portal Stripe

 

Is the Stripe safe?

Yes, Stripe is a secure portal, you can see more information about their privacy and security on their website. Lalesso does not have access to your card details at any stage of the payment process.

 

Your prices are in US Dollars, can I pay in my country's currency?

Stripe will automatically deduct from your credit/debit card in your own country's currency so don't worry about that. If you would like to know what the equivalent in your currency is from US Dollar visit xe.com and enter the conversion.

 

Can I return an item I bought and get a full refund?

Please visit our page on payment, shipping and returns.

 

What do I do if my item is damaged?

Please visit our page on payment, shipping and returns.